Contact Us – All Motor Claims 0333 003 0613
Informed advice right when you need it
At Plan Insurance, we understand the importance of being able to conveniently contact your expert brokers.
Call us using the numbers below, email our customer service team or request an Instant Call Back.
For queries related to finance agreements, visit our dedicated page here or see options below under each product line.
We work hard to answer all of your questions as quickly as possible.
Existing Clients:
Call: 0800 542 2742
Email: Commercial@planinsurance.co.uk
New Business:
Call 0800 954 0778
Email: CommercialSales@planinsurance.co.uk
Claims:
Motor claims – For further advice or assistance, please contact us at 0800 542 2742 during office hours (Monday-Friday from 9am to 5.00pm).
Non-Motor claims – To notify your insurer of a claim, we recommend that you contact their claims lines, as specified on your policy document.
Customer Service:
Call: 0333 003 0611
Email: TaxiCustomerServices@planinsurance.co.uk
Renewals:
Call: 0333 003 0616
Sales:
Call: 0800 542 2743
Finance:
Premium Credit Limited: 0344 736 9836*
London Black Cab, Taxi & Chauffeur Claims
Motor claims – 0333 003 0613
Breakdown – To claim on your breakdown cover, please refer to your policy documents for your breakdown contact details as this varies policy to policy.
Non-Motor Claims:
To notify your insurer of an existing non-motor claim (i.e. building, liability etc) we recommend contacting your insurer’s claims line number. This will be listed in your policy documentation.
For further advice please contact our non- motor claims helpline on 0333 003 0614 during office hours.
Motor Trade Customer Service:
Call: 0333 003 0611
Email: MotorTradeCustomerServices@planinsurance.co.uk
Motor Trade Renewals:
Call: 0333 003 0616
Motor Trade Sales:
Call: 0800 542 2741
Finance:
Premium Credit Limited: 0344 736 9836*
Motor Claims Helpline
Report a motor accident on 0333 003 0613.
Non-Motor Claims Helpline
To notify your insurer of an existing non-motor claim (i.e. building, liability etc) we recommend contacting your insurer’s claims line number. This will be listed in your policy documentation.
For further advice please contact our non-motor claims helpline on 0333 003 0614 during office hours.
Opening Hours
All teams
(except Motor Claims)
Monday – Friday
9.00am until 5.00pm
Bank Holidays – Closed
Motor Claims
Available 24/7, 365 days a year
Plan Insurance HQ Redhill
Prospero, 73 London Road
Redhill, Surrey
RH1 1LQ
Plan Insurance Office Kent
Suite 14, 50 Churchill Sq.
Kings Hill, West Malling
ME19 4YU
This satellite office facilitates flexible working and collaboration between locally based team members. It will not always be staffed during working hours.
*PCL lines (Finance) are open Monday to Friday from 8am to 6pm excluding bank holidays.
A selection of calls will be recorded for compliance and training purposes. Calls to 0800 and 03 numbers cost no more than a national rate call and they will form part of any free/inclusive call package minutes you may have. Lines are open Monday to Friday from 9am to 5.00pm except bank holidays unless stated otherwise.
